Common questions
How does SmartVue keep assessments fair?
Candidates can't bring any device into the pod. The pod computer is locked down to your interview or assessment platform, with no other apps, extensions or screen overlays, and staff supervise every session. There's nowhere for an AI tool to run.
What happens if a candidate doesn't attend?
If a candidate misses their booking, the credit is returned to your account once per candidate so you can rebook at no extra cost.
Do you record interviews?
Yes, but we only keep recordings for 24 hours. Each session is recorded so we can verify it if a question comes up, then the recording is deleted. We also log check-in, ID verification and any incidents, and share these with you in the integrity report.
Can candidates use their own laptop?
No. Standard hardware is what keeps sessions fair and secure. If your assessment needs specific software, we'll install it before the session.
How long is a session?
Each credit covers one interview, assessment or exam of up to 60 minutes. If you need longer, add an extra hour for $20 when you book.
How is billing handled?
Starter and Growth are paid up front by card or invoice. Enterprise accounts can be billed monthly against a purchase order.
Where are your venues?
Our first partner venue is 1Smart.Space in Docklands, Melbourne. Tell us where else you hire and we'll confirm availability. Enterprise customers can request dedicated or reserved locations.
Run a pilot with SmartVue.
Start with 10 supervised interviews and see the integrity reports for yourself.
Request a proposal →